Build a HubSpot knowledge base that actually works
Tired of answering the same support questions? A strong knowledge base gives users quick answers and takes pressure off your team—and this guide will show you how.
Inside, you’ll find:
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HubSpot-specific limitations and setup guidance
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Tips for planning and organizing your content
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Copy and UX best practices for helpful articles
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A quick-start checklist to launch strong and scale smart
Support isn’t scalable without a knowledge base
If users can’t find answers on their own, they’ll flood your team with tickets. And when your team is stuck replying to the same questions every day, nothing moves forward. This leads to:
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High ticket volume from questions users could answer themselves
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Support teams stuck in reactive mode
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No scalable way to share answers across teams or customers
Give users answers…and give your team time back
A strong knowledge base doesn’t just reduce ticket volume. It improves the support experience for everyone. Here's what that looks like:
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Organized articles your users can actually find
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Fewer repetitive questions in your support queue
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A system your team can maintain without burning out